Bidder Reviews for Wannenes - Art Auction (38)
4 out of 5.0 Stars
1-38 of 38 Reviews
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PeerWien, AT
Mar 22, 2024
bad quality, misleading advertising, bad customer service
In crisis it shows what an one is made of: we were buying a lot with Wannenes; naturally sometimes things will go wrong eventually and then I expect a rational approach towards customer satisfaction. Instead you are being ignored. That's just bad style. It ill take some time to regain our trust as a professional gallery to buy there again.
CristinaPavia Di Udine, IT
Mar 19, 2024
Cristina italia
I am very very satisfied. The auction house is serious and I am became a loyal customer
HannoAachen, DE
Feb 23, 2024
JillStudio City, CA
Dec 29, 2023
BrunaLondon, GB
Apr 28, 2023
AlexanderHouston, TX
Apr 15, 2023
Bad Condition
The item was not in good condition as advertised and had many loose parts and abrasions etc etc. I have questions on the authenticity and would avoid this auction house.
AlexanderHouston, TX
Apr 12, 2023
Avoid
There are many wonderful auction houses in Italy and I would recommend steering clear of this one if you value your time and sanity.
AdelinaLozen, BG
Apr 10, 2023
MASSIMORochester Hills, MI
Nov 13, 2022
Horrible, they ignore complaints about a missed repair
I had one ok experience and one really bad. For the bad one, they missed disclosing a very ugly old epoxy repair in the item description. When challenged, they said it was my fault for not asking the detailed report. When I asked them to provide the evidences of the repair in the detailed report they stop responding to my emails... what a horrible experience, I'll never buy from them again
Maria AssuntaMilano, IT
Jul 01, 2022
BrookeNew York, NY
Mar 29, 2022
Don't trust this Auction House
I recently purchased an item from Wannenes. Unfortunately when it arrived it didn't fit the space because Wannenes put the wrong measurements on the item. It was a chair and they listed the incorrect height. It was much smaller than listed and looked completely wrong for my room. I had spent a lot of time/money on shipping and was very upset when it arrived. Wannenes told me I should have double checked the measurements with them before purchasing. I'm buying something off of a picture and they have one thing to do and that's list the measurements correctly. I've bought from a lot of other auction houses and have never had a problem, never had to double-check their measurements. I DO NOT trust Wannenes and would never purchase from them again. They have been very slow to respond to my complaints and are not taking any responsibility for this error.
KarolinaSopot, PL
Dec 02, 2021
Perfect Vico Magistretti
Everything was pefect, nice contact, the armchair is amazing in good condition.
GeorgeWashington, DC
Sep 06, 2021
Excellent Auction House one of the best!!!
Very helpful with pre and post auction services such as questions and photo requests. Very helpful with assisting with International Shipping services and overall a great auction to do business with.... Highly recommend A + + + +
JohnKansas City, MO
Jul 19, 2021
Very smooth Int'l transaction
Item exactly as described and pictured. It took Italy a while to issue export certificate and then for item to clear customs but Wannenes and shipper (UPS store!) followed through on everything. LiveAuctioneers makes Int'l bidding a breeze.
RobertMill Valley, CA
Jun 08, 2021
Unresponsive auction house
I have been trying to get an invoice for this purchase. I have submitted ID to show that I am over 21. (I am 77). They will not and have not sent me an invoice. I am ready to just forget the entire thing.
WannenesJun 11, 2021
Dear Sir, We are sorry if there has been a misunderstanding but as our assistance in Italy will certainly have communicated to you, to issue the invoice it's necessary to receive unexpired documents. Usually to allow customers to receive the VAT refund on schedule at the end of the export, we issue the invoice when the customer has paid and transport is arranged. We hope that everything is now clear and that you will continue to buy with our Auction House Kind Regards Wannenes Group Team
AlejandroMcallen, TX
Jan 05, 2021
Export paperwork
The only situation, that is not a problem? Is the wait for the Italian government export paperwork of the items won at auction
YanHouston, TX
Jan 03, 2021
The promised in-house shipping is untrue
Before the auction, Wannenes 'web page at LiveAuctioneers stated very clearly that they provide in-house shipping. But I was told after the sale that I had to contact third-party shippers all by myself. They recommended three shippers. For a medium-sized vase, I was quoted with three dramatically different shipping costs at over 400, 700, and even 1, 000 euros! To me, those shipping quotes look like some random numbers that they just randomly threw in there. It's not professional. It is a rip-off, period. Wannenes charges 35 % buyers premium, promises in-house shipping, however simply let their customer suffer from the shipping process, which is at least irresponsible and careless. They only care to ask you to wire the money to them but they don't care whether you can actually get the item and they don't care how you are able to get it. According to my experience, Wannenes is not a trustworthy auction house, therefore I will not do any business with them in the future.
WannenesJan 11, 2021
We apologize for the misunderstanding created by the terms used in the Catalog Details in Wannenes web page at Liveauctioneer. As stated in the Terms & Conditions section, when the full purchase price has been paid, our Company is happy to offer advices and help to find the best shipping/insurance method according to customer requirements. In this specific case, we are dealing with a very fragile item that has to be shipped form Europe to US. Thus, a strong and appropriate crate is highly recommended in order to prevent damages and breakages. The shipping quotes given to the customer include packing with appropriate wooden crate, follow-up of export procedure, insurance and shipping from Italy to US.
lorenaPesaro, IT
Dec 16, 2020
MaurizioPesaro, IT
Dec 15, 2020
CateSaint-germain-en-laye, FR
Oct 20, 2020
Marc-MichelLong Beach, NY
Oct 19, 2020
Oct 15, 2020
CamillaStockholm, SE
Aug 04, 2020
RobertGodalming, GB
Dec 12, 2019
An excellent, professional and extremely helpful auction house-bid with confidence
It's always a risk buying at auction abroad, however, Wannenes provided accurate condition reports, the bidding process was straightforward and Chiara at Wannenes could not have been more helpful in arranging for a reputable shipper-all in all an extremely enjoyable experience
PatrickEnsisheim, FR
Nov 15, 2019
RachelCarlsbad, NM
Aug 06, 2019
Hi Wannenes, I've received my beautiful lamp and Hedley's shipping was very good.
Hi Wannenes, I've received my beautiful lamp and Hedley's shipping was very good. Thank you
LucioBracciano, IT
Jun 25, 2019
MarcoCimo, CH
Mar 28, 2019
PeerWien, AT
Feb 21, 2019
LucaMantova, Other
Jan 12, 2019
AlessandroRiccione, IT
Jan 03, 2019
Anonymous
Dec 20, 2017
They were quite kind: I bought the painting in the North of Italy but they sent it to Rome, where I live and were I just went to pick up it right yesterday. Very good Auction house, I just raccomand it!
Anonymous
Dec 20, 2017
Anonymous
Dec 04, 2017
Anonymous
Oct 17, 2016
Anonymous
Jul 06, 2016
Item have often major damages that are not mentioned in the description
Anonymous
Jul 05, 2016
Anonymous
Jan 05, 2016
Despite reminder I am still waiting for instructions for further processing. I have not yet received my winning bid.
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