Bidder Reviews for Elstob Auctioneers (49)
4.3 out of 5.0 Stars
1-49 of 49 Reviews
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CopheneMoreland, GA
May 01, 2024
Ewers
Fun experience, I won the item I wanted and received it fan and in great condition. Thank you for the time and effort for me to have a great experience
HAYLEYThirsk, GB
Apr 29, 2024
Great people to deal with
The quality of the items is matched by the standard of the descriptions and condition reports. A very friendly team.
EtienneYerseke, NL
Apr 18, 2024
Damaged 18th century armorial glass, no compensation
Item Details glass in Elstob Auction Description A DUTCH ARMORIAL GOBLET, CIRCA 1770 the trumpet bowl engraved with the arms of Amsterdam, to the reverse flowers, raised on an unusually stepped and conical foot. 17.4cm high Glass received, wel packed, but with a very big old chip on the foot of the Glass. The Big Chip was not mentioned in the discription, not visuable on the picture. A Coat of Arms glass is normally photographed on the front with Coat of Arms, but this was not done 'on purpose', right under the Coat of Arms there is a large chip of more than 1 cm at the foot! The chip was so large that an expert or photographer could have missed it, so it was deliberately not photographed and not mentioned, which a GOOD auction house would do, I buy dozens of 17th and 18th century drinking glasses every year, but I have never experienced this. Hieronder de reactie van ELSTOB na mijn melding en vraag voor compensatie: Thank you for reaching out. I'm sorry to hear about your disappointment with the glass. Unfortunately, I am unable to issue a refund as a condition report was not requested for the lot. Had we overlooked this in the report, I would have certainly processed a refund for you......... After this very disappointing response, I sent them detailed photos of the glass and the damage and my response to their answer.... ELSTOB did not even bother to respond to this, even though I communicated nicely and provided evidence. submitted........ Sometimes auction houses say that if you want more information about the lot you are interested in, you can request a condition report, this is not stated at Elstob, so you can then assume 100 % that the glass is as described, NOT SO at ELSTOB. I have certainly bought antique glassware from 3 auction houses in recent years, but ELSTOB is the first auction house on the Black List for me, they will never see me again....
MichaelWirral, GB
Apr 04, 2024
GaryHacienda Heights, CA
Apr 03, 2024
burtonPound Ridge, NY
Apr 03, 2024
You’re trustworthy and reliable; I value that uppermost
Always helpful and trustworthy; never a surprise
GaryHacienda Heights, CA
Dec 27, 2023
NinaFort Myers, FL
Dec 18, 2023
EtienneYerseke, NL
Oct 28, 2023
GlennYork, PA
Sep 29, 2023
Caveat Emptor
Personally, I like bamboo but when I see it described as huanghuali (the luxury term du jour) I bristle somewhat. There were two items from the same workshop in China offered in this sale and one of them interested me more than the other so I pointed out the erroneous description together with a copy of my book on Chinese exotic hardwoods and the misleading term was removed from the listing of interest to me. The description of the as 'huanghuali' was left on the other item and, in consequence, it made three times what I paid for my item. I hope the buyer who paid more than $2, 000 for that item isn't disappointed. One can see the temptation of auctioneers to use flattering descriptions especially when they are adding a buyer's premium of 30 % but it behoves bidders to make sure they are comfortable with descriptions even when they believe they are dealing with a reputable auctioneer. All that said, Julia was a treasure in expediting the collection and shipment of my item. This auctioneer relies on a third party shipper which needed Julia's prod to deal with my shipment.
MatthewWilton Manors, FL
Sep 02, 2023
FrancescoPolanco Ii Sección, MX
Jul 04, 2023
Leslie Oak Park, IL
Jun 10, 2023
WilliamSpringfield, VA
Jun 08, 2023
LumSingapore, SG
May 19, 2023
Thumb Up
1st time dealing with this Auction House and the Service render by the Staffs is Outstanding & Excellent. Definitely will come back to support this Auction House. Thanks
ThomasMarine City, MI
May 10, 2023
MariaAthabasca, CA
Oct 20, 2022
DAVIDRipon, GB
Sep 22, 2022
zhouDalian, CN
Sep 04, 2022
good items
may trust friend
Elstob & ElstobSep 06, 2022
Thank you for the positive feedback and we look forward to working with you again very soon.
BradDayton, OH
Jun 30, 2022
Seemed unsure of dealing with US buyers
I received the invoice promptly, but there was no way to pay online. When I told them I was an overseas buyer (which they already knew), they sent me a link where I could pay online. Shipping was handled by an outside company who charged a stupid amount for such a small item. But, I had no choice, so I paid it. All in all, an average experience.
Elstob & ElstobSep 06, 2022
Hi Brad We have since set-up our own payment portal and shipping service which should make the process for overseas buyers much smoother.
ShaynaBrookfield, CT
May 26, 2022
Good communication but descriptions are a bit misleading
Everything was mostly good, but I feel that they shouldn't be saying that they believe something may test as gold unless they have really had someone test it. Unfortunately most items I've seen sold by this company that have that in the description arrive VERY CLEARLY gold plated with extremely tell-tale signs that anyone would know without needing to be an expert. Better to not say anything about gold purity if you haven't actually tested it.
Elstob & ElstobMay 30, 2022
Dear Shayna Thank you for your review and for expressing your concerns to us. We choose not to acid test items as a business because these items are not our property. Testing pieces can cause damage which we avoid on behalf of our vendors. The phrase “… not hallmarked or stamped but in our opinion would test as …” is only used if we are confident in our professional opinion that the item is indeed made of gold or another precious metal. Should there be any doubt, this phrase is omitted. If an item is purchased and is later found to be not as described, we will always take the appropriate measures to rectify the mistake; this includes offering a full refund or an alternative agreement made to the purchaser’s satisfaction. We have had very few instances of items being returned after being found not to be the metal supposed. Should this have been the case with your first purchase, we would have been happy to address it if you had reached out directly to us.
burtonPound Ridge, NY
May 04, 2022
burtonPound Ridge, NY
Dec 30, 2021
Each time I purchase is perfect in every way.
Whenever I see an item offered, I relax knowing that it all will go well
burtonPound Ridge, NY
Nov 13, 2021
This experience would not be able to be improved; it should be a model for all auction houses
Should be a model for all auction houses.
Nicole San Jose, CA
Oct 18, 2021
burtonPound Ridge, NY
Sep 12, 2021
Condition was just as represented
Knowing what I know, I would happily purchase more in the future; nice and easy in every way.
Elstob & ElstobSep 15, 2021
Thank you for your kind words.
LynnPort Orchard, WA
Aug 07, 2021
Unreliable auction house
I won a lot that they claimed was sold to me in a clerking error. When I looked at their history I found this was the third time they "sold" this lot on live auctioneers in the last few months. I don't know what is going on here but it's strange. They would not respond to me until I asked for help from live auctioneers support.
Elstob & ElstobAug 08, 2021
As I explained in my email to you a few days ago, there was a mistake in the clerking. Many of our clerks are still working remotely due to COVID so they rely on a video/sound feed. Reserves are kept strictly confidential so the clerk does not always know when something has not met reserve. I am sorry you feel disappointed but we can only act upon our clients instructions. David Elstob
shih-kangTaipei City, TW
Jul 14, 2021
MarcWoodstock, NY
Jul 14, 2021
Customer Service Lacking
Due to a very recent immediate death in my family and dealing with that anguish and funeral arrangements, I contacted them directly on several occasions and asked to remove the dispute and remove me from following up on my winning bid. I also contacted LiveAuctioneers, so although they eventually changed directon, they informed me that they would not remove the dispute and that I should have proceeded with this purchase.. Truly unbelievable, when the person passed away that was to take ownership.
JoelAventura, FL
Jun 09, 2021
Professional and Pleasant to do business with!!!
I was a little hesitant to be bidding on an item from Europe with everything going on. However, i was pleasantly surprised at how professional Elstob & Elstob was. Their recommended shipping partner packed the items with great care and the items arrived here in the U. S. before other items I had purchased locally. I look forward to doing business with them again in the future.
RichardLondon, CA
Apr 22, 2021
MargaritaManchester, GB
Mar 31, 2021
TonyChilliwack, CA
Mar 20, 2021
EstefaniaEmbrach, CH
Feb 05, 2021
Very good Quality!
The rings are amazing! I’m very satisfied! The recommended shipping agency was very helpful and uncomplicated! Will buy again!
KENNETHLancaster, PA
Feb 05, 2021
ValyiNoszvaj, HU
Dec 28, 2020
scammer
Elstob and Elstob are a scammer. The Zsolnay vase they offered was damaged and restored. This was not mentioned in the description, this fact was postponed. Unfortunately, I only noticed it after the auction, after a closer look at the photos. I signaled the error, but they were still outraged and threatened me!!!: "You thought something 150 years old would be flawless? Thank you for informing us of your intentions. We will instruct messrs Daniels Silverman in recover the debt for us, as per our terms and conditions. You should be aware that their fee, as per our terms and conditions, will be added to your invoice amount."
DonYachats, OR
Dec 21, 2020
Shipping was a nightmare; only the outstanding customer service of Wendy Jemison made it work
Terrific customer service
RonaldPompano Beach, FL
Nov 28, 2020
B.Amsterdam, NL
Nov 20, 2020
MikaelLos Angeles, CA
Sep 12, 2020
DeborahAiken, SC
Aug 03, 2020
KimberlyPecatonica, IL
Jul 01, 2020
BrunnerRoth, DE
Apr 15, 2020
JamieClonmel, IE
Dec 27, 2019
KennethTinley Park, IL
Oct 12, 2019
High Quality Auction House
My first time bidding with Elstob & Elstob was a great experience. Very professional, item I purchased was exactly as described. Very professional Staff helped me with Shipping and Auction Information. Their Shipping Partner was also very reliable. Package arrived in good order. Hope to do business with in the future Kenneth C. USA
ArthurColumbus, OH
Oct 11, 2019
MatthewELY, GB
Oct 11, 2019
RobertBillings, MT
Apr 23, 2019
JerzyWarszawa, PL
Apr 14, 2019
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