Bidder Reviews for Broken Arch Auction Gallery NCFL#9399 (291)
TOP RATED
4.6 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
1-50 of 291 Reviews
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Highest Rated
PatriciaWilmington, NC
Aug 22, 2024
Another excellent experience with Broken Arch Auction
As described and pictured. Broken Arch continues to deliver great auction experiences.
LARRYBurnsville, NC
Aug 20, 2024
RandySaint Joseph, IL
Aug 20, 2024
Very reliable auction company, very helpful with additional information.
They provided addition pics and information on an item when asked
KandieAsheville, NC
Aug 19, 2024
AlexanderNew York, NY
Aug 11, 2024
PaulOrlando, FL
May 29, 2024
Best customer service ever!
This company went out of their way to accommodate some special delivery needs that I had. They were very fast shippers and pleasant to work with. Broken Arch really put the "C" in Customer service. They were very swift and very professional.
Min-NungChappaqua, NY
Apr 21, 2024
HarryTucker, GA
Mar 26, 2024
RoseAsheville, NC
Mar 25, 2024
From a long time customer
I have dealt with Broken Arch Auction since 2013 and have never been disappointed by them. As a local customer, I have had many opportunities to deal with the owner, Travis, and his employees personally. They are always honest, helpful and efficient. I always look forward to their auctions!
JamesColumbia, SC
Mar 25, 2024
I have purchased from them before and they are very knowledgeable and always extremely helpful.
A very knowledgeable group to work with and one that you can trust.
SKYSGN P0122Portland, OR
Mar 14, 2024
BrendaBlack Mountain, NC
Jan 29, 2024
Do in house viewing before buying
The need to go in person & view items is essential. Looking at pics on computer is convient but can be deceiving or not show a full appreiation value..... besides you may see something else you like better.
KennethPlymouth, MI
Jan 23, 2024
PeggyJohnson City, TN
Dec 23, 2023
BrandiSan Pedro, CA
Dec 16, 2023
Beautiful, just as pictured.
This auction house took great care of these items, and everything was just as described. I would purchase again from this auction house.
PaulEl Dorado Hills, CA
Dec 12, 2023
They listed, I bid, I won, they shipped. Perfect union, shipping reasonable and packed well.
Great group, will bid again
MarkKnowlton, CA
Dec 12, 2023
WendyBlountville, TN
Dec 12, 2023
Honest, informed & responsive
I have bid with Broken Arch for years on various items. They have always operated with honesty, integrity, and have been responsive to questions. And, the quality of the items brought in for auction are fantastic. This is a great auction house to do business with.
KandieAsheville, NC
Dec 11, 2023
MaryBurnsville, NC
Dec 11, 2023
Great Local Auction House
Always a pleasant experience, quality items and great people!!! Travis and his crew are the best, they help you locate and load items when you go in for pick up. Highly recommend.
AnnMountainside, NJ
Dec 11, 2023
MichaelKey Largo, FL
Nov 23, 2023
dorrKeystone Heights, FL
Nov 18, 2023
CynthiaFennville, MI
Nov 16, 2023
T LillianMarion, NC
Nov 09, 2023
Never Again
I'm local and they don't check their messages regularly and only have 9-4 hours, and not even that at times. When I first "won" this auction, they were going out of town and had narrow time frames when I could pick up this item. Now I'm still trying to pick it up. No one answers their phones there. Customer service is almost non-existent. If you are a local person, unless you are a retiree, don't bother. I've won several auctions and had great customer service, auction holders available, able to pick items up on weekends, but not these people.
CraigJonesborough, TN
Nov 06, 2023
Honest, straightforward auction house
I've bought a number of items over several years from these folks, I've found them to be honest and straightforward. I've been at the auction house when potential bidders called for condition reports and I have been impressed at the accuracy of the verbal descriptions. I am happy to recommend Travis and his staff.
CandaceWaynesville, NC
Nov 06, 2023
CindyColumbia, SC
Nov 03, 2023
PatriciaWilmington, NC
Nov 01, 2023
Another good experience
As described. Another good experience with this auction house. I'll continue shopping with them. Grateful.
KristySan Diego, CA
Oct 23, 2023
JeffreyLas Vegas, NV
Sep 13, 2023
Dr. JimNaperville, IL
Sep 06, 2023
JeanMilford, PA
Aug 31, 2023
GREAT ITEMS AND EASY TO PAY AND HAVE SENT!!
Individuals at the auction house were friendly, helpful and responded to my inquiries quickly. Payment process was speedy and list of shippers helpful. Item won was in excellent condition as reported. Would buy from again.
JasonMarion, AR
Aug 24, 2023
LARRYBurnsville, NC
Aug 21, 2023
Helen RMillbrook, NY
Aug 21, 2023
Excellent items, very poor/slow shipping
I was informed that my won items were being transferred to UPS. I then sent an email requesting a price estimate for shipping. They did not respond. I asked again three weeks later and I still haven't received a response. I find this annoying and very unprofessional. Some of the auctions have in-house shipping and they turn around won items almost immediately. Given that it could take one week for the items to arrive-it will be four weeks since I won this lot at auction and I still haven't received it??
Broken Arch Auction Gallery NCFL#9399Aug 21, 2023
I'm sorry you haven't received your items. If you will refer back to our terms and conditions it states that shipping can take several weeks. We also sent this information in an email post auction. We ship hundreds of items a month and it takes time for UPS to work through them all. Once your item is at UPS we have no control of the speed in which they send quotes or ship out items. Feel free to call us and we will help you reach out to UPS to see where you items are in queue.
KandieAsheville, NC
Aug 21, 2023
JohnSpartanburg, SC
Aug 21, 2023
RichardCincinnati, OH
Aug 21, 2023
JohnCharlotte, NC
Aug 21, 2023
WallyFlorence, AL
Aug 19, 2023
JarrettOcean Springs, MS
Aug 19, 2023
Salvatore Morgantown, PA
Aug 19, 2023
BelleOrlando, FL
Aug 18, 2023
Easy to Deal with. Accurate Item Descriptions. Simple Shipping Solution.
These guys get it. Honest item descriptions. Brought my items to their local shipper who did an excellent job at safely packing and shipping my items at a fair price. Great
TinkoChicago, IL
Jul 20, 2023
Apart from all the little issues with Auction House, I'm happy with the end result!
If we do not count the numerous attempts to contact them and the uncoordinated information they give about sending the item. And also if we don't count the three weeks of waiting for me to coordinate the inquiry, the unmotivated and not very accurate information of the UPS store they work with. I can say that they are a good auction house! Let's say that I was not very lucky in my work with them!
Broken Arch Auction Gallery NCFL#9399Aug 21, 2023
I'm sorry if you didn't receive your items in a timely. If you will refer back to our terms and conditions it states that shipping can take several weeks. We also sent this information in an email post auction. We ship hundreds of items a month and it takes time for UPS to work through them all. Once your item is at UPS we have no control of the speed in which they send quotes or ship out items.
JoyceFt Worth, TX
Jul 16, 2023
Cherie Clayton, NC
Jul 14, 2023
KandieAsheville, NC
Jul 11, 2023
PatriciaWilmington, NC
Jul 10, 2023
Excellent experience once again
Items were described and photographed well! I enjoy shopping with this auction house and will continue to.
AaronSpringfield, IL
Jul 10, 2023
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