Bidder Reviews for Antique Auction Group (34)
4.4 out of 5.0 Stars
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1-34 of 34 Reviews
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StaffordCamperdown, AU
Aug 17, 2022
Great purchase experience
A bit of an impulse buy (bid?) but those are sometimes the best. Shipping was reasonably fast, items arrived in good order and in good time. Would recommend and not hesitate to bid with this auctioneer in the future.
PHILIPTrenton, GA
Aug 15, 2022
DouglasSouthern Pines, NC
Jun 09, 2022
Pottery well packed! Made it from Australia to North Carolina in one piece!
I would certainly do business with this auction house again!
MikeChristchurch, NZ
May 25, 2022
Excellent
Great people to deal with. Everything went so smoothly. Would happily buy off them again.
TroySwan Creek, AU
May 24, 2022
ColinCarlton South, AU
May 22, 2022
PeterAdelaide, AU
May 19, 2022
jinElk Grove, CA
Feb 20, 2022
Nicole San Jose, CA
Jan 04, 2022
JulianBrooklyn, NY
Jan 04, 2022
johnBeacon, NY
Dec 25, 2021
EthanSuitland, MD
Dec 19, 2021
Lorraine Vero Beach, FL
Dec 18, 2021
RobertSpring Hill, FL
Dec 18, 2021
Excellent experience
The items won were precisely as described. I was informed of the shipping arrangements of the items. They arrived as forecast. the Packaging was impeccable. I would bid with these folks again
RobertPhoenix, AZ
Dec 18, 2021
I know its a long shipping 30 days to long
Everything was perfect the items I purchased were right on the money as described. Thak-you for everything mate R
DanielBoston, MA
Dec 17, 2021
JasonVirginia, AU
Dec 14, 2021
Worst experience and worst purchase I have ever made
What a comedy of errors! Where to begin. Oct 24 I won several Lots and made payment within a few days. After 2 weeks I had not received any tracking information so I called and enquired and they said we will get it to you shortly. 3 weeks go by and still nothing from them. I contact LiveAuctioneers and express my concerns and enquire where I stand regarding a refund. They called and said they were sorry for the delay and that we are only a small boutique business and only 3 staff (but had literally nearly 1000 lots available). They gave me every covid19 delay excuse you have heard as well. Before shipping they told me that there would be 1 lot missing from my first shipment as they could not find the lot. Then when I finally get this "short shipped" package nearly 5 weeks later I was very disappointed. Their Banknote gradings are extremely generous and the photos are good, actually too good. Be sure to ZOOM in as much as you can and ask for extra photos or even scans. My missing lot turned up on the 7th December-43 days after the Auction! And I live in the same country!! These guys do not have a SHIPPING time frame, which I think should be a LiveAuctioneer mandatory requirement because when I had asked them for a refund because it was taking too long they told me "There is no time frame for shipping won items, they get shipped as fast as we can, about 30 items a day more if we can" My missing item arrived AFTER there next auction started. These guys should be called 2 1/2 Men auction group. I have purchased many items via LiveAuctioneers from USA and Asia and received items in 7-10 days. Worst experience and worst purchase I have ever made. Thankfully was only a small purchase. OMG the excuses!
Antique Auction GroupMay 30, 2022
Hi Jason We encourage all potential buyers to inspect items PRIOR to the sale dates. We run a long lead-in/pre-bid time for this purpose. We were experiencing long processing delays at that time, and happy you received everything you won. These are reasons, not outright excuses. We always strive to better our processes and time frames. There are just two people involved in the company, and we work tirelessly to bring large volumes to auction. Thanks for your purchase, and even your review, helps us to understand buyers expectations, which differ greatly across the bidder base. Most of our buyers are international, not in Australia, and receive their tracked parcels within normal lead times. Dec 2021 had long delays in processing for many companies, as well as Australia Post. They have now implemented improved tracking and streamlined affiliate deliveries to many destinations worldwide, and we are finding most parcels get to where they are going in good time-frames. Our phone numbers, company email addresses, social media and Live Auctioneers profile, is highly attended to, and we perform "better than 77 $of auction houses" based on current ratings history. Thanks again
StaffordCamperdown, AU
Dec 13, 2021
StaffordCamperdown, AU
Dec 13, 2021
ConradBondi Beach, AU
Nov 13, 2021
PeteAltendorf, CH
Nov 08, 2021
ChristinaHemet, CA
Oct 22, 2021
Great Customer Service, Quick response to any questions.
I want to say Thank You to Scott. I am new at auctions, so when I received only 1 of the 2 lots I won I was concerned because the shipping costs from Australia to California were over 3 times the cost of my purchase. I was concerned I would have to pay shipping twice, I contacted Scott, he explained it was due to Covid restrictions. He assured me they would be shipped as soon as possible. They were and I received them soon after. I think Scott paid for the 2nd shipping cost himself. Thank You Scott, it has been my pleasure working with you. Thank You Christina
Antique Auction GroupOct 29, 2021
Thanks Christina We have been working out how to achieve better Shipping rates, and are now able to offer the following Shipping options to most locations WORLDWIDE. International Standard Parcel $18 USD International Express Parcel $30 USD Economy Air or Sea, or Registered Letter $varies, but cheaper than above 4 % Shipping Insurance is optional but recommended for valuable purchases. Buyers can also independently arrange third-party shipping, something which is occasionally needed for furniture items, delicate/fragile sends, etc. We hope to be able to extend and enhance our in-house shipping capability, and thank all of our wonderful bidders for their patience with any COVID-19-related delays, but have found most shipping to be getting to its destinations in good time. I must take the opportunity to mention the Fine Arts and Unique Collectibles auction which has just now gone online-https://www.liveauctioneers.com/catalog/224325_fine-arts-and-unique-collectibles/Thanks again Christine, and everyone else reading. Good biddings! AAG
PAULWalsall, GB
Sep 18, 2021
Its all in the cost
I am very proud to now own two beautiful examples of Australian History. People should be aware that we as two nations share a great deal of history and culture, so it s wonderful to touch a part of your history that is also shared with ours. Like I have said, "its all in the cost" and as beautiful as it is to now own these items, I will not be adding to them. This is not the fault of the auction house or the sellers whose items they are, but the cost of transporting two relatively small items from the other side of the world is something I will not do again. It is such a shame but thats how it is.
Antique Auction GroupSep 23, 2021
Hi Paul We are aiming for lower pricing on Shipping, which we will access as our volumes increase. We thank you very much for supporting us during our first year, as we grow we will continue to expand our auction offerings and access to better Shipping options. We can always bundle multiple Lots, to make international sending more economical, and our default is to send items using Express International Services with Insurance on all items, which is a Premium shipping service. The buyer can opt for Standard Shipping and of course arrange third-party Shipping through a preferred carrier. We will only be too happy to coordinate external sends/pick-ups:)
KhaledBedford, CA
Sep 18, 2021
RobertWilton, NH
Jun 26, 2021
MarkTell City, IN
Jun 17, 2021
Great Communication and got my orders to me in a reasonable amount of time.
Great Communication and got my orders to me in a reasonable amount of time.
LynnMorriston, FL
Jun 12, 2021
Patricia Bilpin, AU
Jun 12, 2021
Happy customer!
Perfect in every way, easy pick up, prompt communication. Overall very happy. Buy with confidence
Barbara C Homestead, FL
Apr 08, 2021
Do not be afraid to bid outside your Country!
Patience and good communications go along way to solving most feeling outside your comfort zone. Good Luck!
KristinHolladay, UT
Mar 29, 2021
ColinAlburtis, PA
Mar 20, 2021
KENNETHLancaster, PA
Mar 20, 2021
WendyAlva, FL
Mar 20, 2021
EmmaVentura, CA
Mar 20, 2021
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