Bidder Reviews for Storia Auctioneers & Appraisers (9)
4.3 out of 5.0 Stars
1-9 of 9 Reviews
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SannyMontreal, CA
Mar 01, 2022
Miscommunications and poor packaging
The auction house made several mistakes throughout the payment and the in-house shipping process. Lots of miscommunications between the auction house staff lead to charging our credit card for excessive and unnecessary shipping cost prior our approval (even though we asked for shipping quotes prior). Also bad in-house packaging lead to items being damaged upon delivery. The auction house should definitely not provide in-house shipment if their staffs have no knowledge on how to securely pack antique items. After all these issues, we finally arrived at an agreement to return the items to the auctioneer for a full refund. Unfortunately this experience was very unpleasant and we will not buy from them anymore.
Storia Auctioneers & AppraisersMar 03, 2022
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations and that this was a frustrating for you. It was an uncommon instance and we’ll do better in the future. We are glad to hear that you received a full refund for both your purchase and for shipping, to make up for the confusion. We aim to provide the best service to all our customers, and as you can see from the other reviews, your negative experience was truly an exception. You have our word when we promise not to let this happen again. Our staff will commit to improving their delivery and give you the star service you deserve, should you choose us again. Please accept our heartfelt apologies in the meantime.
BillHamilton, CA
Jan 14, 2022
YilunMississauga, CA
Jan 02, 2022
GrenvilleVilla Ridge, MO
Jan 02, 2022
RonKingston, CA
Jan 02, 2022
For bidders online the condition of the item is most important because they cannot examine the item.
I must say that the care taken to pack my purchases and the prompt mailing were excellent. Thank you Storia, I will hopefully be able to find something I like to bid on again. Cheers, Ron
ROBERTOakville, CA
Jan 02, 2022
Well Organized
Jed and his staff are knowledgeable and very well organized. The payment and pick up process was easy and fast. Looking forward to Storia's next auction.
CatherineDundas, CA
Jan 02, 2022
WimWeesp, NL
Jan 02, 2022
HaiHellertown, PA
Dec 31, 2021
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