Bidder Reviews for FORTUNA (70)

Product was great, but when it came to shipping, there was opportunity. Overall they get 4 stars due to the excellent product.

I have now bought (5) pieces of jewelry from Fortuna. They make the process extremely easy for me, including the fact they ship the jewelry themselves. This takes the security concern out of the way, and reduces shipping costs (I don't have to worry about the insurance... they cover it). All of the pieces have been exactly as described, and pictured. Love doing business with them!

Purchasing from Fortuna has a certain confidence-in my experience, the items will be as described and meet or beat your expectations. When I purchase jewelery from this house and immediately have it viewed and assessed by my GIA consultant, I am never displeased. Bid with confidence and they will gladly sent additional photos or videos upon request. But don’t wait to ask at the last minute! Auction days are crazy!

Great experience. Item as described. Super fast shipping.

I am blown away from Fortuna. They answered my questions before and after the sale immediately; the made the process simple. The item was packaged so carefully and was even more exquisite than its description and pictures. I cannot recommend this company highly enough. Would buy from them again in a second! They are completely trustworthy and wonderful.

Good service and quick delivery

Everything went smoothly with a lovely product at the end of the process

Very professional

Loved working with Fortuna-highly recommend-extremely fast shipping and high quality item.

Securely handled and promptly shipped

Thank you very much!!

Fortuna Auction was very professional & earrings I purchased were exactly as described. I was pleased with this company and experience.

It is always a pleasure doing business with Fotuna Auction.

Very cooperative and helpful staff. Good and accurate descriptions of items offered. I am quite satisfied with our transaction. Fair estimates.

Easy deal with, product as pictures shows, staff very professional and friendly, very beautiful watch and like it very much!

Perfect service, from bidding, invoice, payment to shipping. New York to being received in the UK, 2 days after payment.

Cool

The watch that I bought from Fortuna isn't running properly despite their Item Description stating that "Movement running at time of cataloging." Now, Fortuna is covering themselves by pointing to the caveat in their description that says "service is recommended to address broken dial feet." They are conveniently telling me that the problem is now mine after a $1900 purchase. Moreover, and most troubling for the LiveAuctioneers platform, Fortuna tells me that "All responsibility lies with bidders and buyers for performing their own in-person inspection." What? The whole value proposition of Live Auctioneers is that you connect buyers with auction houses around the world. If my only assurance that I'll receive what I think I'm paying for is an in-person inspection, then Live Auctioneers offers no value to its bidders. Lastly, I've never had a poor experience with any of the other many items I've purchased on this platform. This experience ruins that perception.