Hockessin Auction Company

I only have ONE concern... I asked you to contact the sellers of the Peter Beard items so they could give me a written letter or email about the provenance. I was told they said yes, but I have not gotten anything! I wish they would call me at ********** or email at ********** Thank you IN ADVANCE!

Totally satisfied with the ease of it all.

awesome

Very pleasant and very helpful ooverthe phone. Nice is GOOD.! I will buy from them again.

They would do well to improve their response time to buyer calls incoming. Otherwise, I am happy and would buy again in the future.

After payment is made for the lot (s) and the shipping, Hockessin should send an email saying there will be an alert once the lot has been packed, perhaps give a target date for it to leave your facility and be patient. This would have helped me, the buyer's stress level wondering where things are.

There was no confirmation that my payment was received or subsequent update when my purchase would be shipped. Even though the invoice said they ship from 10-14 days after payment is received, information on my shipment was not sent until I emailed them a reminder that it was 14 days after the invoice was paid. Fourteen days is too long; especially, when the auction house charges, ships, and payment is sent within hours of the invoice.

A flat rate for shipping was stated on the site for the items I was bidding on, but when the invoice came through the shipping was about 4 x the original amount. I was able to negotiate it down to $30 an item, but this is still ridiculous. I shop on ebay all the time, and NEVER have to pay the inflated shipping costs I was charged. How will I know what Hockessin actually paid for shipping? Someone is clearly making a profit off of shipping and handling and I do not know if I will ever bid with this house again.