Bidder Reviews for Merkel's Auction Specialists, Inc. (38)

This was my first auction purchase with this company and the did everything perfect. I called to ask about an item I was going to bid on and not only was my question answered, but I had a great conversation with the owner who I could tell loved antiques and his work. Everything from being able to buy three item for my collection, to paying for them, and getting them shipped was easy and seamless. I am very pleased with this auction house!

Quick turn around and the most amazing shipping, packing and care taken with my auction wins. Than you do much for everything. ⭐ ⭐ ⭐ ⭐ ⭐

VERY PROFESSIONAL AND EASY TO DEAL WITH. GREAT EXPERIENCE

The Team Provided Excellent Services and made themselves available throughout the process-There Level of effort from the point of the bid to the delivery of the lot-was great. Furthermore, they were very responsive to the many communications concerning the packaging and delivery-provided excellent follow up. Looking forward to my next bid with the Merkel's Auction Specialists Team.

Merkel's took great pains to ensure I was pleased with my purchase and I am truly appreciative. They display excellent customer service from the bidding process to shipping to items arrival. I have absolutely no issues or concerns related to my auction experience (this being my first with this auction house). Communication between the auction house and myself was personable and displayed great respect for the bidder. I am most pleased by the care and attention to packing and shipping. This issue may be overlooked in other reviews but I feel needs to be mentioned. Merkel's took great pain to pack all my train items securely and ensure their safe arrival. Bravo Merkel's!!!! I will continue to follow your train auctions knowing the compassion, empathy and support your provide. Thank you again!

My recent auction experience was outstanding. The registration process was easy. The bidding on my phone was very convenient. Payment was simple to arrange. And, finally, the packaging my items was the best I've ever encountered from an auction house. I could not be more pleased with my experience with Merkel's Auction Specialists, Inc.

My whole experience with Merkle's was very positive, from bidding (I submitted a highest bid and had them bid for me) to shipping everything was fast, easy and no problems with anything. I am looking forward to finding another treasure at one of their auctions and know it will be a positive experience all around. They shipped my item and it arrived promptly for a reasonable shipping fee.

Excellent service, excellent packaging, excellent item, very professional and 5 Stars-wishing you all a Happy New Year from Canada.

The experience with Merkel's was exceptional in every regard. I highly recommend this auction house and look forward to their next auction.

joe is a true professional

very happy with this company

Very Satisfied excellent in all respects.

This auction house has a very confusing payment process. They don't accept credit cards and I was actually told "I can take your credit card, but it's not paid because you can then reverse the charge". Their only accepted methods are checks and wire. Something else strange occurred while bidding on Live. During the auction items were declared sold, then seconds later the same lot re-opened to accept higher bids? This practice is unscrupulous and makes one question the integrity of the auctioneer and company. Overall a very disappointing experience.

Always have great items to bid on.

Excellent people to deal with. Great communications-fast shipping. Thank-you

Excellent service. One of the best online auctions I have seen.

I found this auction house open to constructive suggestions. They followed through on all requests. Item nicely packaged and properly shipped. I am fussy and would love to do business with these people again.

I'm fairly new to auctions and enjoyed this particular House and its process. Quick, but not too quic, to allow on-line bidders time to contemplate. Great selection and I found what I was looking for at reasonable end bids. No complaints related to the process or shipping/payment. In fact, extremely impressed how they shipped a box within a box (wrapped in bubble wrap!!!) to secure my very delicate/fragile item. For this reason alone, in my humble opinion, they deserve five stars. Thank you.

very conscientious of the client and joyful to work with.

Trustworthy, Service, Promptness and Excellent Packing made for a nice experience! Attention to detail and a defined concern for getting the items to AZ for the very best packaging and shipping experience. You'll surely see more of this auction house as consignors and buyers multiply having experienced the service from Merkel's. He's growing his business by providing each customer with complete satisfaction!! How refreshing that is and was for my first experience with a well managed auction facility.... thanks again!!

I wish all auction houses did business like this one. Very fast shipment which I appreciate so much.

Everything seen on the auction house website stated that I would receive an email invoice in about 3-4 business days following the auction. This did not happen. I received several calls on my cell... which I did not answer (do not answer calls w/numbers I do not recognize because of telemarketers and political calls). Something told me to answer the second call on my land line..... it was the auctioneer asking for payment. I fear that not responding to these calls may have painted me as a deadbeat in their eyes. The auction house should do as it says it would. On a positive note, my fragile items were packaged VERY WELL.

Great experience.