Bidder Reviews for NY Elizabeth (61)

The painting I purchased is nice. I'm satisfied with it. However, it was very poorly packed, especially considering it's value. Very amateurish job, and like they used packing materials they reclaimed from a dumpster. Luckily the painting and frame arrived without damage. I probably wouldn't buy from them again.

Both times I have won the item I was bidding on, I have been impressed with the professionalism and speed that this auction house has conducted itself. The items were exactly as pictured and the description 100 % accurate. I look forward to continuing to purchase items from NY Elizabeth Auction House.

I bought two watches from NY Elizabeth. I was satisfied with one of the watches but the second has an issue with the anti reflective coating, basically a blemish on the crystal. I purchased the watch on my phone and didn't see the blemish in the picture. The condition listed was "pre-owned" and the pictures (on my phone) looked great. Once I realized that it was messed up it 2as too late. I asked for the condition report post purchase (I honored my offer and paid timely even though I was bummed. They sent me a detailed condition report that highlighted the issue with the crystal. So... why not post the condition report with the listing? It would have saved me from spending $6k + on a watch that needs to get fixed. Otherwise, they were great to work with but I find it somewhat shady that they don't provide a condition report with the listing. Ultimately my fault but they could have made it easier and be more transparent... buyer beware

I believe I would ask a lot of questions before bidding. I was disappointed in my item. The frame was falling apart and the oil painting is a bit too small for the frame. There was no mention of this in the description but I guess I needed to ask if the frame was ready to collapse. Well... as they say: Fool me once shame on you, fool me twice, shame on me. There will not be a twice.

NY Elizabeth is extremely communicative and easy to work with. I love the painting and the packing/shipping process could not have been easier. Alex was my contact and they were beyond delightful. I'd leave 6 stars if I could!

Todo perfecto, impecable

Thank you. Very pleased. Will bid again.

The photos did not accurately reflect the condition of the bag. I contacted them and had multiple email exchanges. Essentially they would not take care of the issue. They would not allow a return for a refund nor a % discount. I sent them photos of the stains that were not on their listing. I would not buy from them again.

I had a couple of questions regarding the lots I won and received assistance and answers to my questions quickly. Pleasantly surprised by with how fast the items arrived, considering they were shipped internationally. Highly recommend NY Elizabeth

Very happy with my purchase. Will for sure buy again

I purchased a lovely vase in which I inquired about! The women responded politely and helped answer concerns. Also I believe the owner took the time to contact me as I had questions on delivery! He reassured me in process! The only matter was it was suppose to be signed and delivered which was delayed but I comprehend that in this pandemic world it was the mis management of the shipping company! It was packed excellent in foam box. Great auction people would purchase again! Barbara

I was a little nervous having read some other reviews, but I found the auction house to be responsive and I was very pleased with my purchase. Thank you.

GREAT ATTENTION, EVERYTHING AS DESCRIBE THANKS

I have bought two watches from NY Elizabeth and I have been very satisfied with the items authenticity, accuracy of description, auction process and shipping. Excellent people to do business with!

Very Disappointed! Pictures are digitally enhanced to cover up missing paint. Also, they only waited a few days after I received the invoice for check to arrive before turning us in for non-payment.

Fedex has lost my package, claimed to be delivered to a 'reception' which my house does not have. I am being bounced between Fedex and NY Elizabeth while being over $3000 out of pocket. Both companies just want me to give up and I am being threatened with debt claims for import duties of an item not received. I need this case escalated up at NY Elizabeth please. Fedex will only talk to the sender about this case. 'apologies we are not able to control Fedex errors' is not a good enough answer from NY Elizabeth.

1st class all the way

Very good communication before and after auction. Willing to store the item until after Corona chaos.

I received what was auctioned in the condition advertised.

This auction house was one of the friendliest and helpful of all the auction houses ice dealt with.

Thank you so much Sharona and team!

NY Elizabeth are very confusing (and that is being polite) over delivery. Their item webpage states clearly that the bidder is responsible for packing and shipping the purchased goods and that NYE will work with anyone I select. "SHIPPING Buyer Pays Shipping Cost NY Elizabeth Auction will work with any shipper of your choosing and will provide information on packers and shippers. (Since I live close to the stated location of the item, I presume that includes me.) We have several locations and ship from Europe and US. Please contact us if you need to know the location of a specific item you are bidding on. NY Elizabeth Auction does not ship any items sold at auction, nor does pack items purchased at auction unless stated. The handling of purchased lots by NY Elizabeth Auction are at the purchaser's risk." So imagine my surprise when the invoice arrives and includes charges of several hundred $for packing and shipping the goods. These are reduced following an email exchange but no explanation is offered for the confusion. Then, after payment is made, a long delay without any notification of when the item will be delivered. Another email and suddenly the item appears without warning. Amazon, this isn't. It all worked in the end but it is pretty easy to see how it could be improved and it is not the most encouraging way to spend significant amounts of money.

Very professional auctioneer. Accurate valuations and fast shipping.

Super fast service. Response within hours.

I had an excellent experience with the purchase of an item in a NY Elizabeth auction. I would recommend them to others. The process was easy and the help from NY Elizabeth rep, Sharona, was excellent.

A + + +

Pleasure to deal with them