Bidder Reviews for Prime Auction Gallery, Inc. (10)
4.2 out of 5.0 Stars
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FrankBerlin, DE
Aug 09, 2023
Prime Auction Gallery is a never-again-experience
I bought a Meissen figure which looked great on the pictures. But when I received it, it turned out restored all over which in many parts was visible. Although I understand that I could have asked for a condition report beforehand which I didn't do, I believe that the auction house also has a resposibility versus the buyer and not only for the seller. As a consequence, I feel ripped off by the auction house and will never buy from them again. As a dealer, I will also recommend to all of my colleagues and customers to stay away from "Prime" Auction Gallery!
Prime Auction Gallery, Inc.Aug 09, 2023
Dear Mr. Kurnzel, Greetings! Your email is well-received and I am sorry that the item is not satisfactory. I am confident you are aware of the auction process and know that the consignor of the item is the recipient of your funds, and he is paid immediately upon receipt of your payment. It is therefore not possible to claim that back from him, as this is a done deal on his behalf. I also would like to respectfully request your attention to the fact that, as duly stated in our Terms and Conditions, we are always available to respond to any and all inquiries, condition report requests PRIOR to the biddings. We hold these interactions in very high regard and feel responsible to clarify any issues or questions before the final sale: but you did not contact us for a condition report. Consequently and with regrets, it is not possible for us to accept returns on won items, however, what I can arrange is to re-list this item on your behalf in our future auctions and re-sell it for you at the same price. As soon as sold, we will release the funds to you. We cannot guarantee a timeline but we will do our utmost to that effect. Please let me know your thoughts. With sincere regards, Leyla
ChristopherBishop’s Stortford, GB
Jul 13, 2021
Good service
First purchase I’ve made through Live Auctioneers and all it went well. Very good item just as it looked in the pictures. Good service from Prime Auction Gallery and the recommended shippers Post Pack and Ship, item safely delivered to me in the UK. Would use again.
CareyMinneapolis, MN
Aug 05, 2020
Auction items from Prime Auctions
Learned I will never buy from these people again. Worst experience ever with an auction house. Had more excuses then I want to recount on not getting my items in a timely manner. Took over 7 weeks and I had to do all of the leg work. Responsiveness from them was unacceptable. Took days and several phone calls to get a response. Lesson learned the hard way. As they say "buyer beware".
LisaOldwick, NJ
Nov 13, 2019
BobColleyville, TX
Sep 14, 2019
Venkat(chowdary)Allen, TX
May 28, 2019
Item
Appears like securing screw is missing. Not satisfied with the money spent in securing incomplete item
LanceYonkers, NY
May 28, 2019
Winning bids aren't always honored
My advice is to stay away from this auction house. I won the bid and then was told they lost my item hmmmm?
Prime Auction Gallery, Inc.Aug 09, 2023
Dear Sir, We pride ourselves in being quite truthful and transparent-it seems illogical to have a winner and not sell the item to him. Sincerely, Prime Auction Gallery.
MaryReno, NV
Mar 20, 2019
DavidChicago, IL
Feb 20, 2019
Was originally told my bid was not highest, asking me to bid higher. I did not. Later I was sent an invoice saying I won the item. How did that happen? Looked to me like I was pushed to bid against myself. I filled out the payment form on line, and was told I would be receiving my item, over three weeks ago. Item was never received. Please get back to me about this.
ChrisDeerfield, IL
Feb 10, 2019
Shipping took longer than expected, 3 weeks to receive the item. But overall pleased with the Pack and Ship.
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