Bidder Reviews for Laguna Beach Auction House (66)

Bag wasn’t up to Laguna Beach selling standards. They tried to find me another and eventually refunded me. Just took a while.

Never recieved item dispute emailing numerous times

Never again would I do business with them again.

Laguna auction are not answering messages, mails, phones it is very bad, I didn’t receive my goods, no money back, I really don’t know what should I do

I paid for my item via wire transfer and they never sent it. I've reached out several time asking for tracking information or my my money back and they have yet to respond. It has been 3 months and I still do not have my money back or my purchase. Please never buy anything from this auction.

You pay your money.. by check because they don’t take credit cards then they never send your items or contact you ever again I was lucky they got less than 1000.00 from me but others have not been so lucky

They took $2170 from me on 7/16/19 and have never shipped my items, aren't responding to emails, not answering the phone and not returning messages. Bow reading others 'reviews it seems there's a pattern. This. Is. Fraud. Plain and simple. The owner Jonathan should be thrown in jail for continuing to defraud consumers. If you research his company name it doesn't exist according to the CA Secretary of State and to the city of Laguna Beach. If I find him I'm going to sue him for 4x the amount just for the duress alone.

I had paid for an item immediately after winning and never received. They sent an email that they would ship it and never have. Do not recommend.

*** WARNING WARNING ** do not buy from this Auction house, been waiting since Aug on Chanel bag that bid was won. Given numerous run around!!!

They will not return my calls nor emails. I have yet to receive my items from an auction 3 months ago! They only contacted me when I tried to pay them and have not contacted me since I paid. DO NOT BID THROUGH THIS AUCTION HOUSE IT IS A SCAM!!

!!!!! Never received the $9, 680.00 Harry Winston Watch or a refund from their August 22, 2019 auction. Look up Lot # 0096 and read their terms from this auction. Heard ever story imaginable by phone and email. ie: Never had the watch in their possession when they were auctioning it.... watch was held in customs due to a value dispute.... they agreed this was taking way too long and would refund immediately.... said they refunded my credit card... never received... would refund again.... never received.... and again.... and again.... and again.... and again.... finally said they would send a refund check..... of course, never received.... now they are not responding. Have all of the emails to support this review. Turned this matter over to my credit card company and, Live Auctioneers. Live Auctioneers emailed to me a response stating they too could not reach them about this matter and were removing them from any more auctions through them until this matter is resolved! I was just told this is a Federal offense and crime if I am not refunded immediately.!!!!!

Not only were my items never delivered nor refunded, but I found out they had been re-auctioned off (and probably sold several times over) in different auctions and different platforms. All promises of refunds and shipping were never fulfilled. Crooks and scammers. I am going legal. NEVER DEAL WITH LAGUNA BEACH AUCTION HOUSE! Just money down the drain. Total waste of money and time.

I have sent several emails, no response. I have tried calling, phone number is out of service.

One of the best auction house I dealt with

Laguna Beach Auction is not an auction house. It’s address is a mail drop in Laguna Beach. The purse pictured, which I thought I was purchasing, were cut and paste pictures from a purse from a seller on E Bay who did not authorize this seller to use the photos or sell this item. Numerous excuses were made by Jonathan when the purse was not shipped. I requested a refund by telephone message and email without response. Over 5 weeks after payment I do not have the purse or a refund of the money paid in July!

I purchased two Omega watches and a purse on June 4 (purchase date, not auction date). I received the purse timely. The two watches were quite different. It took weeks to get the first Omega. To date (September 6th), I have not received the other watch. Many emails and phone calls have taken place, each time the auction house assured me it was "on the way." Even sent me a bogus tracking number in August that still hasn't arrived to the shipper. Though I have bought many items from the auction house in the past, I have never had this serious a problem. Thus, I disputed the charge this morning. Be cautious.

WARNING! The pictures they post look very good, but I do not think that the items actually exist. I waited well over the 30 day window for them to ship and I could never get a clear answer on when to expect my item. I contacted Jonathan Ressler numerous times and he kept promising to take care of the problem, but would never follow up when he said he would. After getting the runaround, he promised to refund my credit card by the end of the business day which, not surprisingly, he did not do. I think this "business" is a scam. Notably, there is no "Laguna Beach Auction House" business entity registered in the State of California. After doing some more digging, I found a few other complaints online that are very similar to mine. BEWARE!

run. don't walk..

Useless

I am really disappointed with my experience purchasing from Laguna Beach Auction House. Jonathan promised that he would expedite the shipping of my items, and he did not. I left several voicemails trying to get the shipping status of my the 3 items I bought. I emailed several times as well and didn't receive a response until I asked Live Auctioneers to get involved. Laguna Beach Auction House responded to the Live Auctioneers Customer Service email and wrote that I knew the auction terms when I bid and they were within the terms as far as shipping was concerned (which is odd because I confirmed with Jonathan that they could expedite shipping.). After Laguna Beach Auction House responded to Live Auctioneers, they emailed me and I said that they were working on my order and would have it ready soon. That was over a week ago, and I've heard nothing. I again emailed Laguna Beach Auction House to find out what the status was, and still have heard nothing. I paid them $1, 750.00 for 3 Louis Vuitton handbags, I paid them the same day I was invoiced and they have kept my money and I have received nothing. I would NOT RECOMMEND PURCHASING FROM LAGUNA BEACH AUCTION HOUSE!

I paid more for my Gucci bag than elsewhere. It is in good shape and I love it but didn’t save anything at this auction. They regularly pass on items when the bidding is not high enough.

I purchased a scarf and paid for Laguna to ship. Laguna never shipped (after 30 days)-despite numerous telephone calls and emails. Once, I talked with the owner who promised to get back to me-but never did. I have filed a stop payment request with my credit card company. I would never again purchase any item from this auction house.

Wonderful Team and very satisfied

EXCELLENT!

This was the first time I've dealt with Laguna Beach Auctions and I was not disappointed. I was pleased with the item I purchased and especially pleased with its timely delivery. I really appreciate not having to arrange my own shipping. All in all a great experience.

I paid 3170.00 for a bvlgari bangle bracelet in the original leather box. what I got was the bracelet in an outer bvlgari ring box made of cardboard. when I called the auction house I was told they dont get the item they just get the pictures of the item, and that it didnot say it came with the box, anyone who buys on Ebay knows if something is not included it will state box not included. this didnot and the original box sells from 100.00 to 150.00 dollars on Ebay. it would have changed my bidding limits to have known that. i will not be bidding again.

What great product and very professional service... from the Bid, to the win... even through payment and shipping they were there and extremely helpful.... love this company to buy from! Peace, Larry

Service was great, delivery was very prompt.

Placed a bid on a autographed Kiss Guitar and won. Arrived a few days after winning and was packaged so beautifully to protect it to get here safely. Will definitely have no worries about bidding again on this site.

I paid for the items around March 24 and received them on April 5! In that period I won and received 10 other action items......... all won after these items and received before I received these items. Shipping was very slow and the explanation I was given was somewhat dubious.

I received all my items packaged together within two weeks of the auction.

Delivered on time what was expected. Auction description was accurate.

I didn’t want the item and didn’t mean to place the last bid. I asked them if I could not pay and they told me I had to pay an overpriced sellers fee. The watch was completely over estimated in value and the watch band wasn’t authentic. There was a terrible destination of the product and it was not worth half of what they estimated it at. I will never bid on that auction house again and I’m very disappointed they didn’t just retract my bid