Bidder Reviews for Papps Family Liquidation (339)
4.4 out of 5.0 Stars
Easy Payments
1-50 of 339 Reviews
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Karen ATucson, AZ
May 07, 2024
Great items, service and shipping!
This is best liquidation estate company that I ever used. Honest, reliable, great quick service. The quality of what they sell is excellent. The appraisals are honest and accurate. (I know 'cause I can appraise too.). This company accepted by offer, packed, shipped with excellent paperwork to me in less than 7 days. I highly recommend them. Thank you!
Caroline PIndian River Shores, FL
May 05, 2024
I find it is better to purchase things on different sites
Once an auction, the prices that are published are not the prices that you pay for the item it would be with your winning bed and then you’re paying a premium on top of that plus shipping plus tax so you’re pretty much can count on 1/3 of what you bid been added onto your actual purchase price
EdwardMyrtle Beach, SC
Apr 25, 2024
SahilBrampton, CA
Apr 20, 2024
Not so happy with purchase due to condition of item received was in bad shape than expected
Well I purchased this ring from PAPPS auction house. Transaction went well but when I collected my package it was open. Ring as mentioned was new but when I inspected it was dirty I mean fingerprints and some dirt and watermarks as if someone dropped it or had wet hands. appraisal card and ring were both outside box loose and not with item.
EvanjelynWaipahu, HI
Apr 16, 2024
EdwardMyrtle Beach, SC
Apr 14, 2024
BarryGreensboro, NC
Feb 19, 2024
Highly recommend
Great auction, highly recommend, did what they said they would do, trustworthy.
VittorinoVerona, IT
Feb 15, 2024
No
It was a very fine experience. They sent to Italy with a declaration of 50 $value so I hav'n to pay a lot of duty. Buautiful, thank you.
raymondLa Porte, TX
Feb 09, 2024
Took 3 shipments last ring came in it is not the same as the one in picture
Their estimated value is about 80 % higher then actual valuation unless they are GIA Certified just received third shipment on one order and ring is incorrect if bidding 20 % of estimate is more correct.
Papps Family LiquidationFeb 09, 2024
Hi Raymond, We apologize for the issue, however we had informed you that this ring was damaged and did not pass our quality control. We stated we would refund you in full however, you insisted to us to ship the ring no matter what. We paid the full repair costs and two stones had been removed as these were the damaged areas. Henceforth, the ring being a little different. We will be in touch with you privately to address and rectify this issue immediately. Best Regards, Papps Family Team
FRANKYonkers, NY
Feb 01, 2024
Anthony Southington, CT
Jan 21, 2024
EdwardMyrtle Beach, SC
Jan 14, 2024
MariellaRabat, MT
Dec 22, 2023
The items won were very accurately described and I was especially happy with the necklace
Very satisfied with my products.
MichaelAugusta, GA
Dec 15, 2023
MichaelOrmond Beach, FL
Dec 04, 2023
Juan de la Luz Mexico, MX
Nov 27, 2023
Juan de la Luz Mexico, MX
Nov 27, 2023
JulianCarnforth, GB
Nov 07, 2023
ThomasSan Antonio, TX
Sep 29, 2023
PatStanwood, WA
Sep 20, 2023
WarrenBoca Raton, FL
Sep 16, 2023
ThomasHarrisburg, PA
Sep 06, 2023
Great First Time Experience
Item was exactly as described and the communications between myself and Papps went flawlessly. They accommodated every request in a professional manner. I will not hesitate to purchase more items from them again. I was out of the town the date of delivery and they accommodated my request on short notice. The item was packaged securely. This was my first experience with Papps and will not be my last. Thank you Papps!
Barbara Qualicum Beach, CA
Aug 12, 2023
LynnMontrose, CO
Aug 07, 2023
Delayed Shipping
I purchased a pair of emerald earrings which I am very pleased with. They are beautiful. My only complaint is that it takes so long for the auction house to ship. My credit card is immediately charged after the auction, but I don’t receive the merchandise for approximately 10 days. The shipping label is created immediately, but merchandise is not really shipped until at least a week later. Overall, I am pleased with the auction house.
PatrickSalem, MA
Aug 06, 2023
WernerFindlay, OH
Aug 05, 2023
WernerFindlay, OH
Aug 04, 2023
aryehBrooklyn, NY
Jul 25, 2023
Barbara Qualicum Beach, CA
Jul 21, 2023
The quality of the stones.
I will purchase from them again. Great service, polite, quality of rings. Beautiful.
LynnMontrose, CO
Jul 20, 2023
AlisonHouston, TX
Jul 16, 2023
Read the terms so you know what to expect
If your total comes out to under $1000, then you can pay by credit card-which was a very easy process. Otherwise, the options are more complicated. The photo was more of a stock photo but the ring does look like the picture. I plan to have it appraised at some point to confirm quality but I think it’s a lovely piece. Very responsive to questions but wish there was more detail about stones on listing.
Papps Family LiquidationJul 16, 2023
Hi Alison, We do accept credit card payments for over $1000.00, as we use live. payments now. This can be utilized for any amount. However, we are happy to hear that you like the winning item you received. We hope to see you again soon! Best Regards, Papps Family Team
EricCenter Valley, PA
Jul 15, 2023
ALEXANDRIASt. Albert, CA
Jul 12, 2023
A bit slower processing than some but still my favorite auction house so far!
Great customer service-I love Papp's auctions. I would have liked a bit more information on some of the products. Most products have lots of information in the descriptions but some were missing some details such as necklace length or stone size, minor elements. Thrilled with all of my Papp's buys. There have been a few so far and I am sure there will be more.
NicholasDickson City, PA
Jul 09, 2023
VirginiaProspect, KY
Jun 30, 2023
Easy process!
My won item was shipped within 2 business days. Auctioneer called to confirm information. The item was received quickly and securely and I was provided tracking numbers immediately.
LisaNew York, NY
Jun 14, 2023
Beautiful ring and experience
The ring I ordered is gorgeous and was sized by Pappa, which is not always offered by other auction houses. Size is perfect and delivery was meticulous. I would recommend seeking this auction house for treasures!
AnniScarsdale, NY
May 27, 2023
DanMint Hill, NC
May 26, 2023
As advertised, good communication shipping a bit slow
They were good at responding to questions. Product as advertised. Shipping wasn’t the fastest but not too bad (called in payment on a Monday. Item received the following Friday). I would buy from them again
JacobMadison, WI
May 19, 2023
Not upfront
Papps requires jewelry purchases over $1000 be paid by check. They say you have to email a photo of the check before mailing it. They don't tell you that they will use those emailed photos to immediately deposit your check. Despite taking your money immediately, Papps refused to send my item until the physical check arrived in the mail. After I complained about this, they said they would refund the shipping cost but never did and now don't respond to me. They also restrict restrict you from changing your delivery to a pick up. It required numerous emails to get this restriction lifted.
Papps Family LiquidationMay 19, 2023
Hi Jacob, We do apologizer for the experience. A refund check for shipping was mailed out to you. It has not yet been cashed, we will be sending another out immediately as well as a copy sent to your email. As for delivery, these restrictions are according to our insurance carrier and something we do not have control over. UPS or FedEx do not directly insure these packages so we have to use a third party insurance. These restrictions are place by them to ensure coverage remains. However, we do apologize for the issues you experienced. Best Regards, Papps Family Team
JoseKey Biscayne, FL
May 14, 2023
Have a more open total price you are going to pay for each item.
The item was according to what I was told
Papps Family LiquidationMay 15, 2023
Hi Jose, We keep the charges as clear as possible. The terms & conditions are clearly listed with our premium charge as well as on every item page. The charge is 20 % for any winning items. We do not add any extra charges and we apologize if you felt this way. Moving forward, we will try to make it more clear. Best Regards, Papps Family Team
ThomasSedona, AZ
May 07, 2023
Great jewels and great service
A great auction house with an all-round carefree package, all questions are answered quickly and there is always a practicable solution even for special requests. We will continue to buy from PAPPS. Jack deserves any trust placed in him.
DoreenVa Bch, VA
May 07, 2023
ColleenAustin, TX
Mar 30, 2023
DarrelLindsay, TX
Mar 25, 2023
Mercedes Springfield, NJ
Feb 14, 2023
JohnConcord, NC
Jan 27, 2023
Great communication
I had a couple of questions and received prompt and professional responses. Satisfied with my purchase though the card shipped stated the setting was yellow gold and the item is white. I thought the shipping charge of $50 was outrageous considering there is a 20 % fee. But the item did get here quickly.
PatSparta, GA
Jan 24, 2023
ShanaLas Vegas, NV
Jan 10, 2023
Top notch auction experience
Papps did a great job with the photography! I knew exactly what I was bidding on. The shipping was prompt and my item was well packed. I would bid on a Papps item again without hesitation.
EdwardMyrtle Beach, SC
Jan 08, 2023
MelanieApple Valley, MN
Dec 26, 2022
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