Bidder Reviews for Kings Russell Auctioneers (21)

My fragile items was received quickly and safely. Excellent company. Five Stars!

Paid but have yet to receive any communication from the Auction House or my items

EXCELLENT SERVICE

Can't say enough about KRA Kings Russell Auctioneers. Appreciate the exceptional service and a special thank you to Donal. Packed and shipped item from UK to California USA at a most reasonable cost. Highly recommended and looking forward to their future auctions!

We had a wonderful experience working with this auction house. Their in-house shipping made an international purchase seamless and easy, and they helped us navigate an issue with international payment. We would highly recommend this auction house!

The items that I purchased are excellent, the communication regarding payment etc was rude, aggressive and unnecessary-yet the person I spoke to when calling was super friendly and nice (I'm assuming that was not Donal-and if it was-if you had that attitude on e mail you would be far more pleasant to deal with) Looking back at other reviews people have written about their experience-I would look at the way you communicate via e mail it really is incredibly rude and dismissive-if you can get past that then the experience is good-if you do happen to have the displeasure of dealing with Donal-prepare yourself for a barrage of insults and wild assumptions from your understanding of time zones, fast payment systems, junk e mail etc. The most disagreeable character I have encountered in my time on Live Auctioneers.

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WE HAD A WONDERFUL EXPERIENCE BUYING ANTIQUES FROM THIS PRESTIGUOUS KNIGHTSBRIDGE AUCTION HOUSE... SERVICE WASFIRST CLASS... STAFF WERE VERY EFFICENT AND VERY FRIENDLY... WE HIGHLY RATE THIS BUYING EXPERIENCE... FOLLOWED BY LUNCH5 MINS AWAY ACROSS THE ROAD IN HARRODS

kings russell auctioneers are incompetent and unprincipled. They inaccurately listed an item and when I found out from an expert the item I won was not correct, I emailed some lad named Donal S., I explained to him that the item was wrongly attributed and that I wouldn't pay for the item, he became very rude and unprofessional. So I spoke with a LiveAuctioneers rep. and submitted all documents from multiple sources and experts stating that the item was wrongly listed. But the so called "auction house" still insisted they were right. LiveAuctioneers understood the item was wrongly attributed but could not do anything about it unlike eBay and Invaluable (very bidder and consumer friendly sites). The so called auction house have re-auctioned the item still incorrectly listed to some poor fella who now thinks it is what they labelled the item as (very unethical). They are still asking me to pay for the item as there is still an open dispute on my account with them. An auction house has a responsibility to both sellers and bidders. kings russell auctioneers are very incompetent, I advice all to stay away or at the least take caution when dealing with them as they are untrustworthy. Auction I won (item wrongly described) https://www.liveauctioneers.com/item/********** 2_a-19th-century-ethiopian-dagger-with-leather-scabbard Re-auction (item still wrongly described) https://www.liveauctioneers.com/item/********** 4_a-19th-century-ethiopian-dagger-with-leather-scabbard Correct description of the item https://www.google.com/search? q = telek + dagger & rlz = 1C1CHBF_enUS865US865 & sxsrf = ALeKk029YHlvy3b0pB4cjyGRtsjIaCaP6A: ********** 35 & source = lnms & tbm = isch & sa = X & ved = 2ahUKEwiO-qC20a3sAhWQlnIEHUOADxcQ_AUoAXoECBcQAw & biw = 1536 & bih = 763

Easy to deal with. Arranged delivery. No fuss. Item is first rate. Highly recommended.

Very happy bidding and buying from Kings Russell; excellent item, responsiveness and shipping. Only suggestion-please add more payment systems available overseas, such as PayPal and Zelle. Otherwise superb! Very grateful for in-house shipping too.

Fatal!! They haven't send my lot, they don't answer. I think that in these cases the response and support from LiveAuctioneers platfform should be real!!!

j'ai attendu plus d'un mois pour avoir mon colis... apr è s m'avoir conseill é JGM comme transporteur, j'ai pay é plus 250 livres livraison et la vitre mon tableau est arriv é e cass é e. Ils ont dit qu'ils allaient me transmettre le catalogue raisonn é pour l'oeuvre vendue, ils ne l'ont pas fait. C'est dommage

I have never received the won lot. The auction house did not want to respect the result of the auction. My judgment is negative