Bidder Reviews for Seagrave Gallery (24)

My sincere apologies for any miscommunication. The immense effort of framing and photographing each piece for the catalogue was intended as a courtesy so bidders could get a sense of scale, tonality, and overall presence with in-person viewing unavailable at this time. We didn't intend to mislead in the slightest, and we offered framing below our wholesale costs to compensate for not making this more explicit. We thought that our large financial loss on framing (cost of Strongbox $125, cost of Optium nearly $300, plus moulding, hardware, coroplast, museum board, etc., not to mention labor) would have translated into our clients 'happiness, and encourage future patronage. I'm incredibly saddened to hear that you are dissatisfied. On the phone you mentioned that it would cost $800 to frame this print, and you sounded happily surprised to hear our offer of $235 for framing with the highest grade materials and packaging in a foam-lined strongbox, so I didn't expect any residual resentment. We believed you were happy with this arrangement, so we're terribly sorry for any misunderstanding, and hope you will cherish your lovely acquisition. Thank you for working with us, and we will strive to improve for our next sale. Best wishes, Seagrave Gallery