Bidder Reviews for Rail & Road Auctions (138)

Fantastic experience with this auction house. Items were packed well and shipped quickly. Much appreciated!

I've bought, now, a number of times from Rail & Road, and find their selection of items on offer excellent, and their service also excellent. I would recommend them. (Just don't bid against me.)

Always enjoy dealing with Rail & Road Auction, excellent packing and quick shipping. Always look forward to the next auction.

A very fine seller, fine forwarding. I am very satisfied.

Repeating what I just left, earlier: I've now had numerous dealings with Rail & Road auctions, and I find them to be pleasingly competent, plus lots of fun in terms of what they have on offer. I will be keeping a sharp eye on what they have to offer.

I've now had numerous dealings with Rail & Road auctions, and I find them to be pleasingly competent, plus lots of fun in terms of what they have on offer. I will be keeping a sharp eye on what they have to offer.

I had purchased a number of items from this seller during a single auction. Several of the items were framed artwork, covered with glass, as typical for these kinds of items. The items were large and heavy. Suffice to say that the items were insufficiently packed in picture boxes, with a just + single layer of bubble wrap +. Just how the seller could expect these items, one of which was original artwork on canvas, to arrive unscathed, still confounds me to this day. The packages were shipped by insured UPS and arrived promptly. As any five year-old would understand, drop a heavy piece of glass or hit it with other potentially heavy boxes, and it’s gonna break. And shatter they did. As you will can imagine, shards of loose broken glass did no justice to the original artwork-it was destroyed in transit. Another picture arrived with broken glass and the corner of the frame damaged on account of insufficient packaging. Upon arrival, I immedialy called the issues to Derek Thomas, the owner of the auction house. While he was very congenial and offered to assist in processing a claim, he totally and thoroughly deflected any responsibility for the damage caused by his company’s failure to properly and safely package my purchases, placing the blame on solely upon UPS. The items were insured and the insurance company was swift in processing the claims and reimbursing me for the purchases and shipping fees. All said, if you are purchasing a fragile item from this seller, especially if it’s glass you should have zero expectation that it will arrive in anything but throw-away condition. Just be sure that your purchase is insured for full value and that you have empty space in your dumpster.

I have dealt with Rail and Road Auctions on numerous occasions, and have always been pleased with quality of the service received. Derek and his crew have been great to deal with, and I will most definitely continue to be both a buyer and a seller with them.

Variety of RR stock offered is usually wide and of high quality. Effective on-line software w/nice real-time auctioneer pic-in-pic. Great people. Only 1 minor concern: I don't like packaging 'peanuts' (which I know help defray costs, lol). I'll deal w/it because they're worth it. AF

Fantastic opportunity to browse and enjoy the auction experience! Listing Accuracy was EXCELLENT!

Derek and his team are amazing. I highly recommend buying or selling Railroad Related items though them.

One of the best auction houses in the USA. Quality catalogue and items, very well organized and awesome to work with. I'm hooked on R & R Auctions. Will be a lifelong customer. Super customer service.

This is the other half of a review, part of a two-day sale. Same thing as before: everything went smoothly, got items I wanted, and they arrived safe and sound.

The two-day auction had some items I liked, and a few items I wanted a great deal, and I managed to punch my shopping list in a manner that worked for me. Sound and safe shipping. Will be buying again through R & RA.

Excellent communication and arrangement for shipping.

I liked these particular items a good deal; one of them is going as a gift to a trolley-car buff friend.

All aspects of several purchases I've made through Rail & Road have gone very smoothly. Their auctions usually contain very interesting and sometimes hard-to-find RR items. Catalogues are well put together. Always fun to go through.

Good seller. Items as described & payment & shipping simple. Would buy from again

All photos of the item were clear and accurate with complete understanding of what I was purchasing.

I've bought from this firm before, and I will buy from them again. The items were as advertised (in fact, the silver items cleaned up very nicely), though why one previous owner chose to make a mirror out of a dining car silver collar is a mystery to me. Also was able to get some keys for switch locks I wanted. Overall, very happy.

Great Job!!! Will buy again from this company, Thanks

Excellent to work with!

Excellent to work with!

The shipping was hassle-free and effective, which is how anyone would like it. The items themselves cleaned up nicely.

Everything was straightforward in this sale, and I got my items quickly and safely. Happy!

I have been on several auction sites, my experience with Rail & Road is by far the best. Great selection of some hard to find railroad items. I would highly recommend Rail & Road to any real collector. Fast moving auctioneers, quick invoicing, and nice fast secure shipping.

Highly recommend this bidder for high quality items, professional customer service and quick shipping and handling of high value items.

Derek and team run a great auction, always with interesting items. Great customer service and in house shipping also.

R & R just keeps improving-lots of advance notification, photos are improving, descriptions are improving with much more detail. LiveAuctioneers bidding is terrific. Very pleased with items I won. Shipping was extremely good-extremely careful packing and you pay attention to my concerns. Looking forward to the next auction!!