Bidder Reviews for Colonial Auctions Trujillo (12)
4.1 out of 5.0 Stars
1-12 of 12 Reviews
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RickHamburg, MI
Jan 29, 2024
Dishonest seller
This seller would not answer any of my questions. They would not tell mw who made this or when it was created. And then when I foolishly tried to pay via their payment method suggested, I was informed by Chase bank that the account was tied to a known fraudulent account and i was unable to pay. When I attempted to inform LiveAuctioneers of this, I got zero response. I have been buying from Liveauctioneers for many years and this is my first VERY negative experience. VERY ODD!!
MichaelDecatur, GA
Jan 11, 2024
I feel a victim of fraud.
I was sent a package that was not in any way shape or form safe for the piece that would have come through if it had been an authenticated piece. I got no documentation from anywhere or anyone and feel like I'm a victim of fraud. The piece was taped to a piece of cardboard and shipped with an outrageous amount of money. It was not insured nor is it of any value to me whatsoever and I am now feeling a victim of fraud.
joanneHardwick, MA
Jan 12, 2023
Please know that you have to ship the money overseas
They well helpful and patient when my credit card was hacked right before Christmas. But unfortunately I had to look up words in Spanish when trying to ship money overseas. Also I Didn't do my homework and overpaid for all these pictures esp the Andy Warhol. Its only $12 online in the US but thats my fault. And the rest are probably not worth much either.
Colonial Auctions TrujilloJan 12, 2023
Thanks for your sincere words. And I am very sorry that your account and credit card have been hacked, the important thing is that you managed to make the payment and that is from a professional. Regarding the purchase, I am very sorry that it did not meet your expectations, however, we do our best to describe our lots and show very good photos. I have sold many Warhols and Harings at a good price and have never had any complaints. The one who knows about art and is not an amateur pays a good service. Thanks for your comment.
GayleHouston, TX
Oct 02, 2022
Easy transaction
I won 2 items in a Sunday auction. I received my invoice & emailed to ask about shipping. They were so nice, so accommodating, so easy and pleasant. Items shipped THE NEXT DAY and I received a tracking number immediately. Items arrived well-packaged and in perfect condition on FRIDAY! From South America to North America! Thank you! I wish all transactions were this easy.
NikPinner, GB
May 08, 2022
JamesKansas City, MO
May 08, 2022
sold me a fake charcoal
the signature speciment was totally different from the charcoal, the artist is a filipino, however, the lady in the painting did not have filipina features, stockier, larger woman with south american facial features (i’m guessing the lady model was Peruvian with traces of larger noses) buyer beware.
Colonial Auctions TrujilloMay 08, 2022
Hi, sorry for not replying earlier. Unfortunately, I am very sorry for what happened. But I cannot define and be sure of the batches that I receive by the shippers. However, my posts are completely clear and legitimate in the eyes of bidders from all over the world. I would like to be able to have truthful and precise information before placing my lots and to be able to respond to you. However, all my publications, dear friend, are as you can see. For the same reason that we do not know the origin. If it is not what you expected, we could solve the issue as soon as you wish. I am looking forward to your response. Thank you. Blessings Dora
JoeRoyal Oak, MI
Jan 02, 2022
Wonderful and Trustworthy Auction House
I’ve been using the LiveAuctioneer service for many years and this is the first review I have ever posted. Dora is fantastic to work with and follows up quickly with questions, or concerns. I would recommend 100 % working with this auction house and you should have complete confidence in the service they will provide. Thank you Dora! Best, Joe
KevinGalveston, TX
Oct 10, 2021
Accurate, polite, responsive
I found nothing negative about the process. The item was as it was represented. It was packed well and mailed relatively quickly. All and all a good experience.
PatriciaEl Paso, TX
Aug 31, 2021
Colonial Auctions Trujillo
I highly recommend Colonial Auctions Trujillo.. Great communication! They answered my questions immediately. They sent me updates on shipping until I received my package. Excellent customer service!
Sandra MartinezLone Tree, CO
Aug 11, 2021
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