Bidder Reviews for OC Antique Auction (7)

Shipping cost From USA to France for 2 Artworks with INSURANCE and SPECIAL HANDELING.... Dear Francois, We sincerely apologize for any confusion or inconvenience you experienced regarding the shipping costs for your recent auction purchases. Our goal is always to provide transparent and fair pricing to our valued customers. Please allow us to clarify the situation. The initial quote provided was based on our best estimate at the time, considering shipping options to shipping from US to US zip codes. However, upon further review and consultation with our third-party shipping company, it became apparent that special handling for artworks was necessary to ensure the safe delivery of your items to France. In an effort to minimize costs for our customers, we removed optional insurance coverage and we approved to accept full responsibility for any damages that may occur during transit. We sincerely apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we worked to rectify the situation and process your refund promptly. We also regret any difficulties you encountered in obtaining the refund from your bank account and will take steps to ensure smoother refund processes in the future. Your feedback is invaluable to us, If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we will be more than happy to assist you. Thank you for your understanding and continued support. Sincerely,

Dear Francois , In our efforts to ensure the most cost-effective shipping options and to verify the accuracy of the destination address, we required additional time to process your order thoroughly. We understand the importance of providing transparent and efficient service, and we regret any delays that occurred during this process. We appreciate your patience and understanding regarding the delay in finalizing the shipping costs and verifying the destination address for your recent auction purchases. Your satisfaction is of utmost importance to us, and we apologize for any inconvenience this may have caused. Please be assured that we are committed to delivering your items safely and promptly, and we are taking all necessary steps to minimize any further delays. If you have any further questions or concerns, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are here to assist you in any way we can. Thank you for your understanding and continued support. Warm regards, OC Antique Auction