Bidder Reviews for MODVIN (3)
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MichaelHouston, TX
May 08, 2024
Beautiful item, bought in homage to late great Cavalli.
Shipped promptly and packaged perfectly.
KateNashville, TN
Mar 19, 2024
My items were shipped in a box that was falling apart and not securely taped together. There was an opening all along the upper side that someone could easily reach into and access the pieces inside. There was also no waterproof protection of the items, they were wrapped in tissue paper but that was it. Had the box gotten wet it would've damaged the items especially considering the opening on the box. I don't have a problem with requiring a signature for shipping, but it would be good to have a heads up so customers can make arrangements. I was not available the 3 days in a row they attempted and spent an hour on the phone with UPS trying to stop the box from getting returned. They ultimately allowed me to come pick it up at their facility, seeing the condition it was in only made matters more frustrating. If you're shipping expensive items it would be worth investing it shipping materials to protect them. I reached out before reviewing but did not get a response.
Mod VinMar 19, 2024
Your review of 2 stars is unfair in that your package had been attempted to be delivered to you three (3) times and not within our control. All shipments require a signature for your protection and in order to track items as being delivered. I understand you are unhappy with the signature requirement that caused redelivery of your box, in your case, three (3) times. This is outside of our control and the signature requirement we cannot change, unfortunately. As a buyer, you have the option to arrange your own shipping and/or pick up at our brick-and-mortar.
DavidSaint Cloud, MN
Mar 17, 2024
Tremendous after sale expenses
I would not buy from this company again. The add on fees would make any purchase unrealistically expensive. My $45 purchase of a small pair of 3” heels turned into $132. It was completely unexpected to a normal buyer. There were the regular shipping fees where were high compared to other shops, their commissions which are normal and listed, but two other premium fees that would not be assumed by a buyer. I make purchases on a regular basis across this site, buying a small $45 item and ending up with a $132 bill is outrageous by any standard. The product is as advertised. Shipping time was inline with expectations. The fees would stop me from ever shopping with them again.
Mod VinMar 19, 2024
Regarding your fees, you will always incur a buyers 'premium ($13.50) and because you are not a dealer, you were taxed ($9.05) and because you used a credit card, LiveAuctioneers charges a fee ($5.03), because you are in a rural area, UPS charged $35.00 to deliver to your door which included insurance and signature requirement. We did not hear back from you regarding the shipping estimate noted on your invoice and so it was processed after sending you an email and not hearing back from you. As a buyer, you have a choice to arrange for your own shipping or you may also pick up from the brick-and-mortar. Our handling fee of $25.00 includes careful packing and all items are expedited out to the shipper. This fee also covers any overage of the shipping fees that were not covered initially. To address your concern, we will be tailoring our handling fees in the future for smaller Lots and appreciate your feedback. We also have amended our Terms for buyers who are not familiar with bidding fees and our auction house.
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