International Antique & Estate Jewelry

At Ridgleys,Our team of auction professionals dedicate themselves to producing the most exciting way to shop and invest in precious objects.Our return policy has been designed to be fair to all bidders/shoppers. If a customer is not 100% satisfied with there item they will have 1 full calendar week(7 days) to return the item starting the day of delivery . Please review the restrictions and return policy below. These Terms and Conditions must be reviewed and agreed upon before we can sell or ship a customer any items. During registration you will be asked to agree to these terms. By bidding on any items you agree to all terms and conditions. If you have any additional questions or concerns please contact us at 800-854-5354 or email: info@Ridgleys.com BINS: Items sold as a Buy it Now with a price that usually ends in $.99 have a full money back guarantee and can be returned for a full refund within 7 days of the customers receipt of the merchandise as (unless item was sold as As-Is non-returnable/ non-refundable). AUCTIONS: Items that are purchased on the live auction have a 7 day inspection period. If it is deemed that the item is not as described during the auction, a full refund will be issued after the conformation of the claim. Auction items that are returned or cancelled for any other reason are subject to a 10% restocking fee at a minimum of $10. Remember that all auction items have a non refundable buyers premium. Ridgley's offers one of the lowest Buyer premiums at only 14%. LiveAuctioneers also charges a 5% of the hammer price. That means there is a total of 19% added to the final hammer price. (19% is a industry low) OFFERS: Items with a price that end in $.01 are subject to a 10% restocking fee if they are returned or cancelled. These items have been sold at a highly reduced price and made unavailable for another buyer. All items must be paid for at the time of purchase. If you place a bid you are agreeing to pay that amount if you win the auction. After 4 days of winning the auction you will be charged the amount owed. Declined purchases are held for 24 hours and then cancelled. Cancellation fees may apply unless other arrangements were made. RESTRICTIONS: Items that have been modified cannot be returned for any reason including: sized rings, mounted stones, custom orders and alterations. Removed tags or worn items may not be returned for any reason. Services are non-refundable including: appraisals, certifications, etc. RETURN. PROCESS: In order to return a item for a refund you must contact customer service to issue a return merchandise authorization(RMA) number. After receiving the RMA number, write the RMA number on the invoice along with the reason for returning. Also write the RMA number on the outside of the box. So you will be writing the RMA in 2 different spots. NO item will be returned without a RMA number. Ridgley's does not pay for return shipping cost. Returns are processed within 15 business days following the receipt of the return. Shipping cost and services are non refundable. SHIPPING RULES: Shipping cost is non-refundable unless the item was misrepresented. All orders are shipped to the credit card verified address only. Please ensure that we have proper credit card addresses on file. We can not and will not ship to any address that is not on file with the credit card company. Ridgley's records all items condition under video surveillance before being shipped out. Shipping is a flat rate fee of $15 for item sold in the United State for $499 or less. Items that exceed $499 or if being shipped outside of the U.S will have additional fees. (Ridgley's does not profit from shipping charges). DAMAGED ITEMS: If you have received a damaged item, are missing an item, or any shipment occurred damages, please save the box and packing material then call our Customer Service within 24 hours of receipt of the item. Customer Service will file a claim with the shipping company. If a replacement for the item is available, the item can be reshipped. If not, a refund will be issued depending on the result of the investigation with the shipping company. Claims with Fed-ex, UPS, and USPS can take from 3-6 weeks to resolve. We are not responsible for any of the shipping providers faults or damages. On some occasions it will be up to the client to file the dispute with the shipping provider. CALLS RECORDED: To maintain the highest level of service, Ridgley's records all phone calls. Bidders hereby agree to all call recordings, accept that all verbal authorizations shall be binding for all bids placed, and agree to and accept all terms and conditions of each sale verbally. Buyer further agrees that buyer expressly authorizes Ridgley's to charge the cardholders credit card for any and all purchase transaction. CHARGE BACKS/DISPUTES : It is illegal to wrongfully dispute a transaction if you are still in position of the item. We will have anyone who wrongfully conducts a charge back or dispute prosecuted to the highest amount of law applicable. CANCELS: Here at Ridgley's we work very hard to please our clients and want everyone to be able to enjoy the fun and reward themselves or there loved ones with the products we offer. Because of the high volume of orders and demand for our pieces if we see too high of a % of cancels and returns we will have to restrict that individual from shopping/bidding with Ridgley's. *All descriptions believed accurate but not warranteed. By placing a bid, bidder signifies that they have examined the items to their satisfaction, or that they have chosen not to personally examine them. *The Florida Department of Revenue does not accept out of state resale certificates. If the buyer takes delivery of the item in Florida, either in person or via mail, and does not have a valid FL resale certificate, applicable sales tax of 7% must be collected on top of hammer price. Out of state dealers may produce a signed affidavit certifying that items are for resale, and then sales tax can be removed. Please note that bidder cards may be charged 4 days after an invoice has been sent. WELCOME to the Ridgley's Family! We hope you enjoy our live interactive auctions ! Be sure to let us know if we can assist you in any way! Remember most of the items sold here are one of a kind and far below there value, so when something catches your eye, bid it to win it!..going? going? GONE!