Bidder Reviews for Roland NY (998)
TOP RATED
4.5 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Easy Payments
1-50 of 998 Reviews
All Ratings
Highest Rated
CharlesWaitsfield, VT
Apr 29, 2024
Be nice for small items to be shipped by you. Understand u do not want to get into the shipping biz
All went well
LyleRaleigh, NC
Apr 28, 2024
GenePalm Desert, CA
Apr 28, 2024
Auction house with no in-house shipping!!!
Because you have to use commercial shippers the cost is exorbitant. A recent winning bid of 75 $totaled over 200 $when buyer’s premium tax and shipping are added on. In future if the auction house does not offer shipping I’ll pass.
DaveRoss, CA
Apr 27, 2024
TheoLondon, GB
Apr 27, 2024
A SMOOTH TRANSACTION
Questions about shipping were well handled, making for a pleasant transaction.
LorriMarlboro, NJ
Apr 26, 2024
DennisAddison, TX
Apr 26, 2024
ElizabethHollywood, FL
Apr 14, 2024
PamelaJackson Heights, NY
Apr 13, 2024
HenryFort Lauderdale, FL
Apr 04, 2024
Only 3 days to arrange shipping!
They only give you 3 days to arrange shipping and refer you to a very overpriced shipper!!
BillPhoenix, AZ
Mar 30, 2024
GintarasVilnius, LT
Mar 24, 2024
RobDenton, MD
Mar 12, 2024
MichaelSalem, MA
Mar 11, 2024
KarenPaducah, KY
Mar 06, 2024
JasonRoswell, GA
Mar 02, 2024
DavidSummerville, SC
Mar 02, 2024
LilianaNew York, NY
Mar 02, 2024
DavidTampa, FL
Feb 08, 2024
Had a very disappointing experience. Won't return calls. Buyer beware.
All I can say is I am disappointed with Roland Auctioneers all around. Based on my experience, their staff was not empowered to answer much in the way of customer questions. After many calls, their staff said that they left messages for the owner to return my call. Those calls have gone unanswered. The attitude toward me was buyer beware and I should have not bid in the first place. When I unpacked the items, my heart sank even further as 14 of the 18 pieces I purchased had substantial damage far worse than I anticipated. Much more so than their 14 photos and disclaimer. Maybe it's a hard lesson learned and the customer isn't always right. But they will have an unhappy one for life.
Roland NYMar 15, 2024
Hello David, We are sorry to read your review of your experience here. We offered to take the pieces back, which you declined to do. We did our best to describe the damages as they were, stating "Some missing lids, some with cracks or breaks, losses, residue." We would have been happy to provide additional photographs to you if you had requested them prior to the auction. Sincerely, Roland NY
GEORGIOSAthens, GR
Feb 03, 2024
The auction itself was good. The shipping information + the communication absolutely not friendly
The auction itself was good. The shipping information, and the communication was bad. Absolutely not friendly
KonstantinosGlen Cove, NY
Feb 03, 2024
richardTitusville, FL
Feb 03, 2024
ClaireBaton Rouge, LA
Jan 20, 2024
HarrisWest Palm Beach, FL
Jan 19, 2024
BeverlyGlen Head, NY
Jan 08, 2024
JohnArlington, TX
Jan 07, 2024
PaulNew York, NY
Jan 06, 2024
ChristinaPennsauken, NJ
Jan 06, 2024
BryanLakewood, OH
Jan 02, 2024
RobertIndialantic, FL
Jan 02, 2024
They were very good to work with.
Great items of very high quality. Very happy with the two rugs I bought. Robert
ElizabethHollywood, FL
Dec 30, 2023
A fabulous transaction-many thanks!!
Bid with confidence... Roland is a first-rate auction house!!
AnatolyBrooklyn, NY
Dec 12, 2023
The most terrible transaction I had in 15 yeast. broken, items were mailed. Not responding
Never will buy from this Auction House again I was the customer for 10 years, Not return my calls or emails. 2 out of 3 items came broken, and none of this was disclosed in the listing or pictures. The watch has broken glass and is not closing and the sopper is also broken NO SHARDS were FOUND IN PACKAGING those items were mailed this way. The Auction House will not accept returns.
Roland NYMar 15, 2024
Hello Anatoly, Once you initiated a chargeback with Live Auctioneers, we could not just refund you. We did not dispute the chargeback so that you would receive the credit back, which you did. We are happy to have you bid with us again since then, and are doing our best to rectify the current issue you contacted us for. We hope in the future you will leave a better review as we have done our best to provide good customer service to you, and to rectify any issues you had. Thank you. Sincerely, Roland NY
guwenyangPortland, OR
Dec 11, 2023
julieSarasota, FL
Dec 10, 2023
JamesMccomb, MS
Dec 09, 2023
JamesBellevue, WA
Dec 09, 2023
WilliamStamford, CT
Dec 09, 2023
MarkBigfork, MT
Nov 26, 2023
Sylvia Lucas Gallery closing sale Nov. 4, 2023: mostly antique prints.
Sylvia Lucas Gallery closing sale of mostly antique prints. One of my lots # 180 described as including Audubon prints, didn't have any. Overall, I am satisfied because my other lot (# 298) did contain some rare and valuable artworks. Communications were very good and I want to thank Danielle for being timely and very helpful. I didn't expect the staff working the auction to be antique print experts and they had almost the full spectrum of subject categories to sort out in ~ 325 very mixed lots. The winners have a lot of work to do finding new homes for all those artworks on paper! The auction was great entertainment for me and I have some new additions to my natural history art collection to pass on.
LindaSeguin, TX
Nov 25, 2023
Happy with item, shipping was outrageous tho
Happy with item, better than pictured. Shipping was outrageous tho
GaryMalverne, NY
Nov 25, 2023
BoguslawForest Hills, NY
Nov 25, 2023
FredStratford, CT
Nov 25, 2023
MichaelLocust Valley, NY
Nov 21, 2023
DavidNaples, FL
Nov 12, 2023
Shipping costs way too high
This is second time I have bought from this auction. The shipment costs are ridiculously expensive … so much so that I don’t believe I will buy anything again from their auctions
PeterFlower Mound, TX
Nov 11, 2023
PaulHampton Bays, NY
Nov 11, 2023
system forces you to bid against yourself. If an item has a reserve the bidding should start there
No
RobertNiwot, CO
Nov 11, 2023
JustineGreen Village, NJ
Nov 11, 2023
MarkWaterford, CT
Nov 11, 2023
BarbaraNew York, NY
Nov 10, 2023
View:
50
TOP