Bidder Reviews for Roland NY (1,040)

Seamless and accommodating

Responsive to inquiry. Shipped professionally.

They are honest about the age and the quality of the items.

I’m a big fan of the artisan whose work I was interested in but I wanted to convert it from a brooch to a pendant. I sent an email to Roland asking for the brooch dimensions and a few more photos. Susan responded quickly and sent me the perfect photos so I could decide on whether to bid on the piece. I bid and won the lot and am thrilled with it.

Easy process, nice selection of lots, I would buy again from this auction house!

Broken sculpture received

I will do business with them again.

Everything went seamlessly. Hope to do business with you again! A +

A smooth transaction, as always

Was very please with my experience and can tell that the team at Roland takes pride in their work. Customer service was above and beyond

Another great transaction!!!! Items as described!!!! A + + + +

Item as described!!!! Easy pick up!!! A + + + +

Beware! Items being auctioned are not what they appear. My Hermes scarves had no copyright stamp, hems were pressed, spots galore etc. Never again will I purchase anything from this auction house. Lesson learned ☹ ️

Roland was very helpful. Would highly recommend.

While I had no problem with the auction house, their preferred UPS shipper was very slow in packing and shipping my lot. I buy from more than 50 auction houses annually with the majority of my purchases shipped by UPS Stores. Almost weeks from payment to them (UPS Store) to receipt of my package the the worst I have experienced with any UPS outlet across the country. I contacted them about ten days ago for an update on my lot and only received a generic reply that I would receive a tracking number once sent. Honestly, you don’t think I would already know that?? I Recommend Roland find another more responsive UPS Store to do business with in the future.

Wonderful experience

This is a lovely site

I've won a few items from Roland that are unique and absolute gems. Every time I pick up, Danielle, Michael and the team are absolutely wonderful and make it a pleasure to return!

very good

I've purchased several items from Roland. The staff is so lovely when my dog and I arrive to pick up. Someone always helps me load my car. This last visit, Jason very kindly packed my sconces in a box with tissue paper and carried it to my car. Truly a great place.

Their communication was great, but the best thing was that I got a lift from the train station with a couple of Roland Auction employees. I was able to pay for my item, get it packed up, and call for a cab in time to get the next train back home. The pickup couldn't have gone better!

All went well

Because you have to use commercial shippers the cost is exorbitant. A recent winning bid of 75 $totaled over 200 $when buyer’s premium tax and shipping are added on. In future if the auction house does not offer shipping I’ll pass.

Questions about shipping were well handled, making for a pleasant transaction.

Disappointed!

Appreciate to fast and accurate service